1. What process do you use to transfer records and tapes?
   All transfers are played in their original formats (i.e. record player, cassette deck, reel to reel player, etc.) and are recorded onto a computer where any digital filtering or correction is done. From there the files are saved as uncompressed .wav files (for CD) or converted into mp3, wma, or any other format requested by the customer. Resulting files are burned to an audio or data CD as needed.
   
   
2. I have reel to reel audio tapes. How do I know how much audio I have?
   To determine how long your tape will run, use the following chart to estimate the length based on the size of the reel:
   
   

   		Single Sided			Double Sided
   	Speed	3 3/4 ips	7 1/2 ips	15 ips	3 3/4 ips	7 1/2 ips	15 ips
   Length
   600'		32 min.	16 min.	8 min.	64 min.	32 min.	16 min.
   1200'		64 min.	32 min.	16 min.	128 min.	64 min.	32 min.
   1800'		96 min.	48 min.	24 min.	192 min.	96 min.	48 min.
   2400'		128 min.	64 min.	32 min.	256 min.	128 min.	64 min.

   
   Unfortunately with so many variables to choose from it is difficult to determine just by looking at avreel as to how long it will run. Typically most consumer-bases audio recorders ran at a speed of 3 3/4 ips (inches per second). At this speed, a 7", 1800 foot reel would hold about one and a half hours of audio in one direction.
   
   Some machines recorded the "side 1" sound on the odd (1 & 3) tracks, with tracks 2 & 4 reserved for sound going in the ooposite direction. Other machines used tracks in pairs (1&2 and 3&4), making it difficult to play back properly without the original machine used for the recording. Our transfer machine is a professional level 4-track tape recorder which allows us to monitor the audio on all 4 tracks at once and determine which ones are going in the proper "direction". It is also a multi-speed machine so we have the ability to play back audio recorded on any brand of 1/4" tape recorder.
   
   
3. How is the transferred audio put onto audio CD?
   When possible, your transferred audio will be placed onto a single CD. In the case of tapes holding more than 80 minutes, we will split the audio program onto 2 or more discs depending on the total length. We will also split the audio into separate tracks so you will be able to skip forward or back through the program material as you would with a regular CD. For tapes cotaining music, we will look for the "quiet spots" between songs to place these track splits; in the case of spoken material, we will insert splits approximately every 5 to 10 minutes and attempt to put them at logical, quiet locations. Regardless of where tracks are split, when played back they will be able to play smoothly from track to track and the splits will not be noticeable.
   
   
4. My records/tapes are old. Are they still playable?
   We are very careful in the handling of your materials. We thoroughly inspect and clean records prior to transfer and any magnetic tape breaks are repaired as they occur. Record that have skips or scratches can be improved using special filters available with our audio software..
   
   
5. Will I get my materials back?
   All materials are returned to the customer along with the transferred disc(s).
   
   
6. I need additional copies of my finished CD. Can I make them myself?
   Our discs are not copy protected so you are free to make your own copies. If you yould like to order extra copies from us they are only $5 each.
   
   
7. Do you keep backups of transferred audio?
   All of our transfers are digitally archived on external USB hard drives. We do this in case your copy is lost or damaged or at some future point you would like to make changes This material is not used by Goodheart Media Servcies nor is accessible to any other customer so your personal privacy is always maintained.
   
   
8. I want to ship my materials to you. What is the best way to do this?
   We recommend using any shipping service that provides package tracking. This includes UPS, Federal Express, or The U.S. Postal Service (if you select any service that includes "Delivery Confirmation"). Our address is:
   
   Goodheart Media Services
   171 Route 27
   Raymond, NH 03077
   
   
9. How to I make payment?
   We accept cash, checks, or any major credit card. For customers physically dropping materials off to us, payment is required upon pickup. For mail order customers, payment can be sent along with your order in the form of a check or we will contact you for credit card information prior to shipping your finished projects back to you.

AUDIO TRANSFER ORDER FORM